Complaints for Express & Executive Kent Travel

Apologise to the customers, even if its not your fault. Sometimes this is enough! 

Be understanding! 

You may be able to calm the customer and they may not wish to take it any further 

For us to deal with complaints as quickly and efficiently as possible we require customers to email or put into writing only.

Once the customer has emailed in they will receive immediate confirmation that we have received it. This email will now fire to 4 senior members of staff. The senior member of staff that can deal with it the quickest will contact the customer direct to say they are taking on the complaint and will investigate the matter 

complaints@expresscabs.co.uk

Customer Complaints Team

Express Cabs & Couriers Ltd

West Station Approach

Maidstone

KENT ME16 8RJ 

info@ExecutiveKent.travel

Customer Complaints Team

Executive Kent Travel

C/O Express Cabs  

West Station Approach

Maidstone

KENT ME16 8RJ