New dedicated schools line - 01622 239 437 Drivers line - 01622 357 100
Signed in as:
filler@godaddy.com
Apologise to the customers, even if its not your fault. Sometimes this is enough!
Be understanding!
You may be able to calm the customer and they may not wish to take it any further
For us to deal with complaints as quickly and efficiently as possible we require customers to email or put into writing only.
Once the customer has emailed in they will receive immediate confirmation that we have received it. This email will now fire to 4 senior members of staff. The senior member of staff that can deal with it the quickest will contact the customer direct to say they are taking on the complaint and will investigate the matter
Customer Complaints Team
Express Cabs & Couriers Ltd
West Station Approach
Maidstone
KENT ME16 8RJ
Customer Complaints Team
Executive Kent Travel
C/O Express Cabs
West Station Approach
Maidstone
KENT ME16 8RJ
